Privacy Policy

1.INFORMATION WE COLLECT

We collect personal information you provide directly, including:

• Full name
• Email address
• Phone number
• Government-issued identification (for Providers)
• Profile photo
• Payment transaction information
• Payment account identifiers (for Provider payouts)
• Service listings and descriptions
• Communications through the Platform

We also collect technical and usage information, including:

• Booking history
• Reviews and ratings
• Customer support communications
• Device information
• IP address
• Usage data
• Location data (if enabled)
• AI interaction data

2.HOW WE USE INFORMATION

We use personal information to:

• Create and manage accounts
• Verify identity
• Process payments through Stripe
• Facilitate service bookings
• Provide AI-powered recommendations
• Improve Platform functionality
• Detect fraud and abuse
• Enforce our Terms
• Comply with legal obligations

AI interaction data may be used to improve Platform functionality, personalize user experiences, enhance service recommendations, detect fraud, and improve the performance and reliability of AI-powered features.

3.LEGAL BASIS FOR PROCESSING

We process personal information based on:

• Consent
• Performance of a contract
• Legitimate business interests
• Legal obligations

Canadian residents are protected under PIPEDA and applicable provincial privacy laws. California residents may have additional rights under applicable state privacy laws.

4.IDENTITY VERIFICATION DATA

Government-issued ID and verification materials:

• Are used solely for identity verification
• Are securely stored
• Are not publicly visible
• Are not shared except where required by law or for fraud prevention

Fixzo does not conduct criminal background checks unless explicitly stated.

Identity verification does not constitute an endorsement, recommendation, guarantee of trustworthiness, or confirmation of professional qualifications.

5.PAYMENTS

• Payments are processed through trusted third-party payment processors, including Stripe.
• Fixzo does not store full credit card details.
• Payment information submitted to third-party payment processors is governed by the applicable privacy policies of those providers, including Stripe's Privacy Policy.

6.DATA SHARING

We may share personal information with:

• Payment processors
• Cloud hosting providers
• Analytics providers
• AI service providers and technology partners
• Identity verification providers
• Legal authorities where required
• Professional advisors

We do not sell or rent personal information. Service Seekers and Providers may share certain profile information with each other in connection with booked services.

7.CROSS-BORDER TRANSFERS

Personal information may be processed or stored in Canada, the United States, or other jurisdictions where our service providers operate. By using the Platform, you consent to cross-border data transfers in accordance with applicable law.

8.DATA RETENTION

We retain personal information:

• While accounts remain active
• As required by law
• As necessary to resolve disputes
• For fraud prevention and security purposes

We may retain certain information after account closure where legally required or reasonably necessary. Communications exchanged through the Platform may be retained for dispute resolution, fraud prevention, and compliance purposes.

Retention periods may vary depending on the type of information collected, legal obligations, fraud prevention requirements, dispute resolution needs, and legitimate business purposes.

9.SECURITY

We implement reasonable technical and organizational safeguards to protect personal information. These safeguards are designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

10.YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccuracies
• Request deletion
• Withdraw consent (where applicable)
• Request data portability

Requests may be submitted to: info@fixzo.ai. We may verify your identity before processing certain requests.

11.COOKIES & SIMILAR TECHNOLOGIES

Fixzo may use cookies, pixels, local storage, software development kits (SDKs), and similar technologies to enhance the functionality, security, and performance of the Platform.

These technologies may be used to:

• Remember user preferences and settings
• Authenticate users and maintain secure sessions
• Improve Platform functionality and performance
• Understand how users interact with the Platform
• Analyze usage trends and Platform performance
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Personalize user experiences and AI-powered features
• Support analytics, diagnostics, and product improvements

Some of these technologies may be provided by trusted third-party service providers that assist Fixzo in operating and improving the Platform.

Most web browsers and mobile devices allow users to control or disable certain cookies and similar technologies through their browser or device settings. Disabling certain technologies may affect the availability or functionality of some features of the Platform.

12.AGE RESTRICTION

The Platform is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from individuals under eighteen (18). If we become aware that such information has been collected, we will take reasonable steps to delete it.

13.CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes may be communicated through the Platform. Your continued access to or use of the Platform after revisions to this Privacy Policy become effective constitutes your acceptance of the updated Privacy Policy.

14.CONTACT US

If you have questions about this Privacy Policy or our data practices, you may contact us at: info@fixzo.ai