Privacy Policy

1.INFORMATION WE COLLECT

We collect personal information you provide directly, including:

• Full name
• Email address
• Phone number
• Government-issued identification (for Providers)
• Profile photo
• Payment information
• Bank account details (for Provider payouts)
• Service listings and descriptions
• Communications through the Platform

We also collect technical and usage information, including:

• Device information
• IP address
• Usage data
• Location data (if enabled)
• AI interaction data

2.HOW WE USE INFORMATION

We use personal information to:

• Create and manage accounts
• Verify identity
• Process payments through Stripe
• Facilitate service bookings
• Provide AI-powered recommendations
• Improve Platform functionality
• Detect fraud and abuse
• Enforce our Terms
• Comply with legal obligations

AI interaction data may be used to improve Platform features and system performance.

3.LEGAL BASIS FOR PROCESSING

We process personal information based on:

• Consent
• Performance of a contract
• Legitimate business interests
• Legal obligations

Canadian residents are protected under PIPEDA and applicable provincial privacy laws. California residents may have additional rights under applicable state privacy laws.

4.IDENTITY VERIFICATION DATA

Government-issued ID and verification materials:

• Are used solely for identity verification
• Are securely stored
• Are not publicly visible
• Are not shared except where required by law or for fraud prevention

Fixzo does not conduct criminal background checks unless explicitly stated.

5.PAYMENTS

• Payments are processed through third-party payment processors, including Stripe.
• Fixzo does not store full credit card details.
• Stripe's privacy policy governs payment data handling.

6.DATA SHARING

We may share personal information with:

• Payment processors
• Service providers
• Identity verification providers
• Legal authorities where required
• Professional advisors

We do not sell or rent personal information. Service Seekers and Providers may share certain profile information with each other in connection with booked services.

7.CROSS-BORDER TRANSFERS

Personal information may be transferred between Canada and the United States. By using the Platform, you consent to cross-border data transfers in accordance with applicable law.

8.DATA RETENTION

We retain personal information:

• While accounts remain active
• As required by law
• As necessary to resolve disputes
• For fraud prevention and security purposes

We may retain certain information after account closure where legally required or reasonably necessary. Communications exchanged through the Platform may be retained for dispute resolution, fraud prevention, and compliance purposes.

9.SECURITY

We implement reasonable technical and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

10.YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccuracies
• Request deletion
• Withdraw consent (where applicable)
• Request data portability

Requests may be submitted to: info@fixzo.ai. We may verify your identity before processing certain requests.

11.AGE RESTRICTION

The Platform is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from individuals under eighteen (18). If we become aware that such information has been collected, we will take reasonable steps to delete it.

12.CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes may be communicated through the Platform. Continued use of the Platform constitutes acceptance of the updated policy.

13.CONTACT US

If you have questions about this Privacy Policy or our data practices, you may contact us at: info@fixzo.ai